PART I • PREAMBLE
Overview & Acceptance of Commercial Terms
Binding legal agreement establishing obligations between the consumer and Shoppers Pakistan upon browsing or transacting.
This digital commerce portal (ShoppersPk.com) is owned, registered, and operated by Shoppers Pakistan (NTN # 7531919-8), with principal registered retail operations located at Central Plaza, Opp. Gul Plaza, M.A. Jinnah Road, Saddar, Karachi, Pakistan. Throughout this portal, the terms "we", "us", and "our" refer to Shoppers Pakistan. Shoppers Pakistan offers this website, including all software interfaces, product catalogs, customer service infrastructure, and nationwide order fulfillment services, conditioned upon your unconditional acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our digital storefront, navigating our catalog, placing an order through Cash on Delivery (COD), online payment gateway, bank transfer, or engaging our customer support channels, you participate in our "Service" and confirm your legally binding agreement to be bound by the following Terms of Service ("Terms", "Agreement"), including those additional terms, guarantees, and policies referenced herein or accessible by hyperlink (including our Privacy Policy, Shipping & Delivery Policy, and 7-Day Return & Replacement Policy).
These Terms apply uniformly to all site visitors, buyers, registered corporate accounts, third-party merchants, couriers, and content contributors. If you do not agree to the entirety of these terms, you are not authorized to access this website, initiate orders, or consume any after-sales services.
SECTION 01
Online Store Terms & Capacity to Contract
Legal age of majority, authority to place domestic retail orders, and prohibited digital acts.
1.1 By consenting to these Terms of Service, you explicitly represent that you have attained the age of majority in your province, territory, or jurisdiction of residence (at least eighteen (18) years of age under the laws of the Islamic Republic of Pakistan), or that you possess legal adult status and have granted full supervisory authorization for minor dependents within your household to access and place orders under your supervision.
1.2 You may not employ our products, commercial trade marks, or services for any unauthorized, unlawful, or extraterritorial purpose, nor may you, in the utilization of our storefront, infringe upon any local, provincial, or federal statutes (including, but not limited to, the Copyright Ordinance 1962, the Electronic Transactions Ordinance 2002, and the Prevention of Electronic Crimes Act 2016).
1.3 You are strictly prohibited from transmitting, uploading, or distributing any destructive digital worms, viruses, malware, trojans, ransomware, or malicious automated scrapers designed to compromise platform integrity.
1.4 Any confirmed breach, fraud, deliberate fake Cash on Delivery order submission, or statutory violation will result in the immediate and irrevocable termination of your account, cancellation of pending shipments, and referral to relevant cybercrime authorities.
SECTION 02
General Commercial Conditions & Service Reservation
Corporate right of refusal, network transfer protocols, and strict restrictions on unauthorized commercial duplication.
2.1 We maintain the legal right to decline retail service, restrict order processing, or cancel shipments to any person, commercial entity, or geographic location at our sole discretion, for any legitimate business, risk mitigation, or verification reason.
2.2 You acknowledge that your submitted contact and order communications (expressly excluding debit/credit card credentials) may be transferred unencrypted over telecommunications carrier networks to facilitate telephone verification and courier dispatch. Payment gateway card information is perpetually encrypted under 256-bit TLS/SSL and PCI-DSS compliance standards during all network transmissions.
2.3 You agree not to copy, duplicate, resell, distribute, scrape, reverse-engineer, or commercially exploit any proprietary imagery, video demonstrations, product descriptions, software code, or customer service assets without the express, formal written authorization of Shoppers Pakistan.
2.4 Section headings and plain-English summaries within this Agreement are organized solely for structural clarity and do not limit or legally qualify the contractual clauses contained herein.
SECTION 03
Information Accuracy, Catalog Descriptions & Timeliness
Disclaimer regarding dynamic retail inventory, historical specifications, and technical reference material.
3.1 While Shoppers Pakistan implements stringent editorial verification, we shall not be held liable if information provided on this storefront is occasionally subject to typographical inaccuracies, manufacturer specification alterations, or real-time availability variances. Content is provided for general consumer guidance, and consumers are encouraged to verify specific mechanical, dimension, or power requirements through our live WhatsApp desk (0311-6646222) prior to high-value purchase.
3.2 This storefront may feature archival or legacy product documentation for discontinued variations. We reserve the continuous right to adjust catalog descriptions, technical specifications, and availability parameters at any time without mandatory prior announcement.
SECTION 04
Modifications to Pricing, Currency & Service Discontinuance
Pakistani Rupee (PKR) pricing policy, currency exchange fluctuations on imported merchandise, and post-order verification.
4.1 All prices displayed on ShoppersPk.com are denominated in Pakistani Rupees (PKR) and are subject to immediate adjustment without prior notice due to foreign exchange rate movements, international freight increases, or tariff revisions on imported merchandise.
4.2 We reserve the right at any time to revise, suspend, or discontinue any product line, promotional bundle, or customer incentive program without liability to you or any third party.
Order Modification, Pricing Glitches & Pre-Shipment Cancellation:
4.4 Technical & Pricing Errors: In the rare event that an item is listed at an incorrect price, inverted digit, or zero value due to systemic software synchronizations, technical database glitches, or sudden international currency devaluation, Shoppers Pakistan reserves the absolute right to cancel the order prior to physical dispatch. The customer will be promptly offered the choice to re-confirm at the verified price or receive an immediate 100% refund.
4.5 Pre-Dispatch Verification Rule: An online checkout submission is legally classified as an "Offer to Purchase". The purchase agreement is formally executed only upon verbal telephonic confirmation or verified WhatsApp confirmation by our order fulfillment desk. If a customer remains unreachable across three (3) consecutive attempts over a 48-hour window, the order shall be auto-cancelled to release inventory.
SECTION 05 • SOURCING & WARRANTY COVENANTS
Product Sourcing, Zero-Warranty Default & Brand Warranty Claims
Independent retail procurement model, zero-warranty rule on generic/imported goods, and direct manufacturer warranty card procedures.
5.1 Retail Vendor Sourcing Model: Shoppers Pakistan operates as an independent retail storefront and distributor. We procure product inventory from authorized commercial channels, domestic trading networks, and local wholesale market vendors in Pakistan.
THE ZERO-WARRANTY DEFAULT RULE (IMPORTED & GENERIC GOODS):
5.2 The vast majority of everyday consumer novelties, toys, kitchen gadgets, rechargeable electronics, and household goods sold in Pakistan are manufactured abroad (including China) and distributed through local wholesale markets on an
"as-is, no-warranty" basis. Because wholesale vendors and suppliers offer zero post-sales warranty to retailers,
Shoppers Pakistan offers ABSOLUTELY NO WARRANTY, POST-PURCHASE GUARANTEE, OR FREE REPAIR SERVICE of any kind on these products.
- The Front Product Page Rule: Unless a specific warranty period (e.g. "1-Year Official Brand Warranty") is explicitly and prominently written on the front product description page at the time of your order, the item is sold strictly on a NO WARRANTY basis.
- If no warranty is mentioned on the product page, no post-sales warranty exists under any circumstance.
OFFICIAL LOCAL BRAND WARRANTY — DIRECT MANUFACTURER CLAIMS:
5.3 For specific domestic electronics and household appliances where an official local brand warranty is explicitly advertised on the product page (e.g. established national brands like Dawlance, Westpoint, Anex, Sonex, etc.):
- Direct Manufacturer Responsibility: The warranty is backed, honored, and fulfilled exclusively by the respective brand manufacturer, NOT by Shoppers Pakistan.
- Official Warranty Card Included: An official manufacturer Warranty Card is enclosed inside the product packaging with stamped/printed serial information.
- Mandatory Direct Claim with Brand: To claim warranty service, repairs, or part replacements, the customer must contact the brand's authorized service centers directly utilizing the customer care helpline numbers and workshop addresses printed on the enclosed warranty card.
- Retailer Non-Liability: Shoppers Pakistan is an independent retailer and does not operate an appliance repair workshop. We do not accept warranty returns at our retail showroom for items covered under a manufacturer warranty card, nor are we liable for manufacturer service center processing times, part availability, or warranty claim decisions.
Shoppers Pakistan's 7-Day Initial Arrival Window:
5.4 Shoppers Pakistan's direct post-delivery obligation on all merchandise is strictly limited to our 7-Day Initial Replacement Guarantee for items received damaged in transit or defective out-of-the-box (verified via the Unboxing Video upon courier delivery). Once this initial 7-day checking period has elapsed, Shoppers Pakistan bears zero ongoing warranty liability, and all post-sales inquiries for covered products must be directed to the official brand manufacturer.
5.5 Packaging Artwork & Exterior Boxes: Wholesale vendors supply products in factory-sealed master cartons. Foreign packaging printings and multilingual box artwork may change periodically across production batches. We do not guarantee that the exterior carton printing will be 100% identical to studio imagery, provided the core product specifications remain authentic and functional.
Inflatable Goods & Swimming Pools Setup Protocol (Intex, Bestway):
5.6 For inflatable merchandise (including swimming pools, airbeds, inflatable kayaks, and water loungers):
- Mandatory Clean Indoor Air-Test: Customers must visually inspect and air-test the product indoors on a clean carpet, sheet, or tiled floor for 4 to 6 hours before introducing water, placing outdoors, or applying heavy weight.
- Ground Surface Exclusions: Punctures, micro-tears, or abrasions caused by placement on rough concrete, gravel, lawn debris, thorny soil, or unpadded rooftops are strictly consumer liability and cannot be returned as factory defects.
- High-Pressure Compressor Ban: Inflatables must be inflated strictly using recommended low-pressure manual, foot, or electric pool pumps. Ruptures or seam bursts resulting from high-pressure automotive or tyre-shop air compressors instantly void all warranty and replacement eligibility.
SECTION 06
Accuracy of Billing, Account Integrity & Order Verification
Telephonic and WhatsApp order confirmation protocols, address accuracy, and reseller restrictions.
6.1 We maintain the right to restrict or cancel quantities purchased per customer, household, or consignment address. In the event of order modification or cancellation, our verification team will notify you via telephone, WhatsApp, or email utilizing the credentials supplied at checkout.
6.2 You agree to supply current, authentic, complete, and legally verifiable purchase information, including an operational Pakistani mobile number (capable of receiving SMS and WhatsApp verification) and complete doorstep physical address (House/Shop No., Street, Sector/Mohalla, Landmark, and City/Tehsil).
6.3 All returns and replacements must strictly adhere to the verification steps outlined in our 7-Day Replacement Protocol.
SECTION 07 & 08
Optional Digital Tools & Third-Party Integrations
Third-party courier tracking widgets, payment SDKs, and external merchant references.
7.1 We may provide access to optional third-party utilities, including real-time courier tracking APIs (e.g. Trax, PostEx, TCS, CallCourier) and live chat widgets, over which we maintain no underlying infrastructural ownership. Such tools are provided strictly "as is" and "as available".
8.1 Certain links on our platform may direct you to external brand portals, YouTube product demonstrations, or social networking channels. Shoppers Pakistan is not responsible for evaluating external website content, privacy compliance, or third-party representations.
SECTION 09 & 10
User Reviews, Submissions & Personal Data Protection
Customer feedback licensing, verified buyer reviews, and comprehensive privacy compliance.
9.1 If you publish product reviews, video unboxings, testimonials, or submit suggestions, you grant Shoppers Pakistan an irrevocable, perpetual, royalty-free license to display, publish, and distribute such commentary across our storefront and marketing collateral. We retain no obligation to compensate for review submissions.
9.2 We reserve the authority to moderate, redact, or delete submissions that contain unlawful, defamatory, abusive, profane, or commercially disruptive language.
10.1 Your submission of personal and commercial data through this storefront is rigorously protected and governed by our official Privacy & Data Security Policy, incorporated herein by direct reference.
SECTION 11 & 12
Omission Corrections & Prohibited System Conduct
Typographical corrections and strict statutory cybercrime protections under PECA 2016.
11.1 Occasionally, information on our portal may contain clerical errors relating to stock counts, dimension data, or shipping tariffs. We reserve the authority to rectify errors and update orders without prior liability, even subsequent to checkout submission.
12.1 You are strictly prohibited from utilizing the site or its infrastructure:
- For any unlawful commercial purpose or in furtherance of fraudulent procurement;
- To place fictitious Cash on Delivery consignments with fraudulent or unverified delivery addresses;
- To violate any international, federal, provincial, or municipal e-commerce legislation;
- To copy, scrape, or harvest customer databases, product listings, or pricing models using automated spiders or crawlers;
- To harass, defame, intimidate, or unlawfully discriminate against our operational or delivery workforce;
- To inject viruses, malware, or exploit software code affecting server integrity.
SECTION 13 • CRITICAL LEGAL COVENANT
Disclaimer of Warranties & Comprehensive Limitation of Liability
Statutory warranty parameters, force majeure, consumable goods, and comprehensive liability boundaries.
13.1 We do not warrant that your browsing experience will be uninterrupted or error-free at all times. Service availability may be subject to routine maintenance or ISP fiber disruptions beyond our administrative control.
13.4 All merchandise procured from wholesale market vendors is delivered strictly "as is" and "as available" with zero post-delivery warranty from Shoppers Pakistan. The sole exceptions are: (a) products where an official manufacturer Warranty Card is enclosed for direct claiming through the brand's service centers, or (b) initial out-of-box defects reported within our 7-Day Initial Replacement Guarantee under the Unboxing Video protocol.
13.5 In no event shall Shoppers Pakistan, its directors, officers, corporate agents, logistics contractors, suppliers, or employees be liable for any indirect, punitive, incidental, special, or consequential damages (including lost profits, lost revenue, commercial interruption, or loss of data) arising from the use or inability to use our merchandise. Our total financial liability for any claim shall under no circumstance exceed the net transaction amount paid by the customer for the specific product in question.
Specific Warranty Exclusions & Voidance Conditions:
Shoppers Pakistan explicitly disclaims liability, and any standard commercial warranty is unconditionally VOIDED in the event of:
- 13.6.1 Electrical Surges & Environmental Damage: Damages caused by electrical power fluctuations, voltage spikes, lightning, moisture, water submersion, rust, corrosion, extreme temperatures, or fires.
- 13.6.2 Unauthorized Modifications: Alterations, third-party repairs, unauthorized disassembly, or tampering with product serial numbers and security seals unconditionally voids all replacement coverage.
- 13.6.3 Misuse & Physical Breakage: Physical drops, cracked casings, broken hinges, shattered glass, puncture of inflatable pools/airbeds, or disregard for printed manufacturer user manuals.
- 13.6.4 Consumables & Wearable Items: Batteries, charging cables, indicator bulbs, non-stick coatings, pool patch kits, and normal wear and tear items.
- 13.6.5 Third-Party Logistics Transit Delays: Courier delays resulting from nationwide fuel strikes, weather emergencies, security cordons, or civic unrest.
- 13.6.6 Mandatory 7-Day Pick-up Protocol: 13.8 If a replacement product has arrived at our showroom and the customer fails to collect or accept redelivery within seven (7) business days of official notification, Shoppers Pakistan disclaims responsibility for extended warehouse custody.
SECTIONS 14 TO 17
Indemnification, Severability & Entire Agreement
Customer indemnity covenants, legal severability, and integration clause.
14.1 You agree to indemnify, defend, and hold harmless Shoppers Pakistan, its executive partners, directors, logistics affiliates, and staff from any third-party claim, liability, or legal fee arising from your breach of these Terms, unauthorized platform usage, or violation of third-party rights.
15.1 If any provision within this Agreement is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such clause shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
16.1 The commercial liabilities of the respective parties accrued prior to the termination of a transaction shall survive the termination of this agreement.
17.2 These Terms, together with our published Storefront Policies, constitute the entire legal understanding between you and Shoppers Pakistan, superseding all prior oral or written representations.
SECTIONS 18 & 19 • JURISDICTION & DISPUTE RESOLUTION
Governing Law, 14-Day Conciliation & Karachi Jurisdiction
Applicable legal framework, mandatory 14-day informal dispute resolution, and exclusive courts of Karachi, Sindh.
18.1 These Terms of Service, retail transactions, and customer relationships shall be governed by, construed, and enforced in accordance with the substantive laws of the Islamic Republic of Pakistan, including the Sindh Consumer Protection Act, 2014, the Electronic Transactions Ordinance 2002, and the Contract Act 1872.
Mandatory 14-Day Pre-Litigation Conciliation Period:
18.2 Prior to initiating any formal complaint or legal proceeding before the Sindh Consumer Protection Council, District Consumer Court, or judicial tribunal, the customer agrees to engage in a good-faith, informal dispute resolution process:
- The customer shall submit a detailed statement of grievance along with order invoice number and unboxing evidence to legal@shopperspk.com or our WhatsApp Executive Line at 0311-6646222.
- Shoppers Pakistan guarantees an executive review and written response within three (3) to five (5) business days, maintaining a mandatory fourteen (14) day conciliation window to resolve claims amicably via replacement, credit voucher, or refund.
18.3 Exclusive Court Jurisdiction: Where a dispute cannot be resolved through informal conciliation, the parties mutually submit to the exclusive commercial jurisdiction of the competent courts situated in Karachi, Sindh, Pakistan.
19.1 Shoppers Pakistan reserves the authority to revise these commercial terms at any time by publishing updated terms on this URL. Continued engagement with our storefront constitutes formal acceptance of all revised terms.
SECTION 20 • COMMERCIAL FREIGHT & COURIER UNBOXING PROTOCOL
Doorstep Delivery, Courier Unboxing Rules & Advance Freight Protocol
Special commercial conditions governing sealed courier handovers, unboxing video guarantees, remote areas, and advance freight deposits.
Doorstep Courier Protocol & Customer Unboxing Guarantee:
20.1 Sealed Parcel Handover Rule: Under the statutory operating regulations of all certified Pakistani courier networks (PostEx, Trax, TCS, CallCourier, Leopard), delivery riders are third-party freight couriers legally prohibited from allowing consignees to open or tamper with sealed cartons prior to collecting Cash on Delivery (COD) payment and obtaining a recipient signature.
20.2 100% Unboxing Video Protection: To ensure complete peace of mind and protect against shipping discrepancies, Shoppers Pakistan provides an unconditional
Unboxing Video Guarantee:
- Upon paying the courier rider and receiving the sealed parcel, record a continuous, unedited 30-to-60 second mobile video showing the intact outer courier flyer, barcode waybill label, and the unboxing of the merchandise.
- If any factory defect, transit damage, or missing accessory is documented in the unboxing video and shared with our WhatsApp desk (0311-6646222) within our 7-day policy, Shoppers Pakistan immediately initiates a priority 100% replacement at zero additional product cost.
Remote Tehsils & Out-of-Service Area (OSA) Policy:
20.3 While Shoppers Pakistan services over 800+ cities and towns, certain distant locations in Interior Sindh, Balochistan, Upper KP, and Azad Kashmir are categorized by couriers as Out of Service Areas (OSA) where door-to-door rider deliveries are unavailable. In such instances, the consignee agrees to collect the consignment from the nearest official courier city express center, or pay an optional specialized remote forwarding fee where available.
Advance Freight Security & Arbitrary Parcel Refusal:
- 20.4 High-Value & Bulky Goods Deposits: For heavy goods exceeding 5 kg (such as steel-frame swimming pools, large cookware batteries, ride-on electric cars, or orders exceeding PKR 15,000), Shoppers Pakistan reserves the right to request a nominal advance deposit covering round-trip logistics insurance prior to dispatch.
- 20.5 Advance Retention on Dispatched Refusal: Once a verified parcel has been packaged, assigned a tracking barcode, and dispatched into the courier custody, the advance deposit becomes non-refundable. If the customer arbitrarily refuses acceptance upon doorstep arrival without valid justification, the entire advance deposit is forfeited to compensate for two-way courier freight, transit insurance, and restocking overheads.
- 20.6 Courier Transit Contingencies: Operational delays resulting from highway closures, security checks, fuel strikes, or weather events within the courier network represent third-party carrier contingencies for which Shoppers Pakistan provides tracking intervention but disclaims indirect financial liability.
SECTION 21
Official Corporate Notices & Legal Desk
Registered corporate contact channels for legal service, consumer inquiries, and compliance notices.
Official legal correspondence, statutory notices, or formal consumer queries regarding these Terms of Service should be directed to our designated compliance desk:
Electronic Communications
General Legal & Corporate Inquiries:
Customer Support & Order Verification:
Direct Helplines
Karachi Landline UAN:
Official Verified WhatsApp Helpline:
Registered Retail Showroom & Legal Service Address
Shoppers Pakistan (NTN # 7531919-8)
Shop No. 6005, 6th Floor, Central Plaza, Opp. Gul Plaza, M.A. Jinnah Road / Saddar, Karachi, Sindh 74400, Pakistan.
Business Operational Hours: Monday through Saturday, 12:00 PM to 8:00 PM PST.
Authenticated Legal Documentation • E-Commerce Division
Officially Enacted & Effective October 2026
